Our process

From damage to recovery, here is how it works.

An insurance claim can be complicated, but it does not have to be. Legacy Public Adjusters follows a clear, documented process for homeowners and business owners across Chester, Delaware, Montgomery, Berks, Lancaster, and Lehigh Counties. We handle the details, advocate for your interests, and make sure the carrier pays what your policy actually owes.

Call us 1st before you call your insurance, we handle it all.

Step by step

What actually happens on your claim.

01

Day 1, usually same day

Free claim review

We look at your policy and your damage before you commit to anything.

You tell us what happened, when it happened, and what got wet, burned, or broken. We pull your declarations page, review your coverages, limits, deductibles, endorsements, and exclusions, and tell you honestly whether the loss is worth pursuing. Claims are reviewed within 24 to 48 hours, sometimes the same day.

  • Policy read line by line, including sublimits for mold, water backup, and ordinance or law
  • Straight answer on whether your loss likely exceeds your deductible
  • No cost, no obligation, and no fee unless we recover money for you
02

Days 1 to 5

Inspection and damage assessment

A licensed adjuster walks the property and documents visible and hidden damage.

We inspect the structure top to bottom: roof slopes, elevations, attic, interior rooms, mechanicals, and detached structures. Moisture meters and thermal imaging find water behind finishes. Every finding is photographed, measured, and mapped so nothing is left for the carrier to argue away later.

  • Room-by-room photo and video record with measurements and moisture readings
  • Contents inventory for damaged personal property, not just the building
  • Additional living expense or loss of use tracked from day one if you are displaced
  • Business interruption and lost income documented for commercial losses
03

Days 5 to 15

Claim preparation and documentation

We build a line-item scope of loss the carrier has to answer in writing.

Your claim becomes an evidence package: a line-item estimate priced with the same software carriers use, photo exhibits, moisture and inspection reports, code-upgrade requirements, matching issues, and a sworn proof of loss. A documented number is far harder to discount than a phone call and a homeowner's guess.

  • Line-item scope with local labor and material pricing, including overhead and profit where owed
  • Current Pennsylvania code upgrades priced into the rebuild
  • Matching and uniform appearance addressed for roofing, siding, and flooring
  • Proof of loss prepared, signed, and submitted on time
04

Weeks 3 to 8, varies by claim

We file and submit your claim and handle everything

Every call, form, re-inspection, and engineer visit goes through us, not you.

We submit the claim, meet the carrier's adjuster or engineer on site, answer every request for documentation, and negotiate item by item against their estimate. When they cut a line, we show why it is owed. You get updates without having to chase anyone.

  • We attend carrier and engineer re-inspections so their notes are not the only record
  • Line-by-line rebuttals to reductions, omissions, and depreciation errors
  • Supplements filed when contractors uncover additional damage during repairs
  • Appraisal or a referral to counsel discussed if the carrier will not move
05

Settlement

Settlement and claim resolution

We check the math before you sign, then make sure the money is released.

We review the settlement statement against the approved scope, confirm actual cash value versus replacement cost holdback, and pursue the depreciation once repairs are complete. Mortgage company endorsements and multi-check releases get handled too. You are paid on a fully documented claim, and our fee comes out of the recovery, never out of pocket.

  • Settlement documents and payment breakdown explained in plain language
  • Recoverable depreciation and holdback pursued after repairs
  • Mortgagee endorsement and escrow release guidance
  • No recovery, no fee

Not sure where your claim stands?

A licensed public adjuster will review your policy and damage at no cost.

Call us

Why the process matters

Handling it yourself vs. having your own adjuster.

The carrier's adjuster is a professional doing a job for the company that pays them. The process below is what evens that out.

Claim step
On your own
With Legacy
Who writes the estimate
The carrier's adjuster, whose employer pays the bill
A licensed public adjuster working only for you
Hidden damage
Found later, after the claim is closed
Found up front with moisture meters and thermal imaging
Contents and loss of use
Often forgotten or under-claimed
Inventoried and tracked from day one
Code upgrades and matching
Rarely raised by the homeowner
Priced into the scope and argued with citations
Negotiation
You against a professional adjuster
We handle every call, form, and re-inspection
Cost
Free, and frequently expensive in the end
Contingency fee, nothing owed unless you recover

Before you call anyone

Six things to do in the first hour.

What you do right after a loss shapes what the claim is worth. This is the same checklist we walk clients through on the first call.

Photograph everything before cleanup

Wide shots of each room plus close-ups of damage, serial numbers, and water lines.

Stop further damage

Water off, tarps up, board-ups done. Policies require you to mitigate, so keep receipts.

Find your policy

The declarations page tells us your limits, deductible, and endorsements in minutes.

Do not throw anything out

Damaged contents are evidence. Set them aside until they are inventoried.

Call us before you call your insurance

The first recorded statement shapes the whole claim. Let us frame the loss correctly.

Keep a log

Dates, names, and what was said. Every hotel, meal, and repair receipt matters later.

This process applies to

Every claim type we handle.

Residential and commercial, from a single water loss to a total fire. See all claim services we handle.

Where we work

Same process, in your county.

Licensed Pennsylvania public adjuster #726839, based in Chester Springs.

How long a property claim really takes

A straightforward water or wind loss with clear coverage often settles in a few weeks once the scope of loss is agreed. Larger fire losses, commercial claims, and files that involve code upgrades, contents inventories, or business interruption run longer because the documentation itself takes longer to build. Reinspections, engineer reports ordered by the carrier, and supplements for damage found after demolition all add time. We would rather take an extra two weeks and submit a complete file than rush a partial one, because the first agreed scope becomes the baseline for everything after it.

Deadlines that matter in Pennsylvania

Policies require prompt notice of loss, reasonable steps to prevent further damage, and cooperation with the carrier's investigation, including documents and, in some cases, a sworn proof of loss on request. Most policies also contain a time limit for filing suit and a separate window for completing repairs to collect held back depreciation. Those deadlines are contractual and easy to miss while you are living through the loss. We track them on every file we handle and tell you what is coming up.

What we need from you

Very little once we are engaged. Access to the property for the inspection, your policy declarations page, any photos taken before cleanup, receipts for emergency work and temporary housing, and a signed representation agreement so the carrier can speak with us. From there the calls, emails, estimates, and negotiation come to us. You get updates when the file moves and a clear explanation of every number in the settlement before anything is accepted.

Insurance companies

Carriers we negotiate with every week

Whoever wrote your policy, the process is the same: we document the loss, submit the claim and negotiate until the file is paid correctly.

  • State Farm

  • Erie Insurance

  • Allstate

  • Liberty Mutual

  • Nationwide

  • Travelers

  • USAA

  • Chubb

  • Farmers Insurance

  • Donegal Insurance Group

  • Safeco

  • Progressive

  • AAA

  • Universal Property

  • New Jersey Manufacturers

Company names are listed for identification only. Legacy Public Adjusters is a licensed Pennsylvania public adjusting firm that represents policyholders, not insurance companies, and is not affiliated with or endorsed by any carrier listed. Do not see your insurer? Contact us and we will still review your claim.

Google reviews

What our clients say

Real feedback from Pennsylvania homeowners and business owners who let us run the claim process from day one.

Process FAQs

Questions about how it works.

Still have questions? Contact us for a free claim review.

References

Sources we used

Information is for general education and may not reflect your specific policy. Read your declarations page and policy form for exact coverage, limits, and exclusions.

Find out what your claim is worth.

We know a claim feels stressful. Our job is to keep it simple, streamlined, and successful. Claims reviewed within 24 to 48 hours, sometimes the same day.

Call now